Identity Confirmation
Helps confirm that the registered account belongs to the person using it.
Know the Process
Account Verification Overview
Account verification is an important part of protecting members, confirming account ownership and supporting secure payment processing. Oakfold may request identity, address, payment or account information before certain features or transactions can be completed.
The documents required can vary depending on the account, payment method, transaction history and the reason for the review. Providing accurate, current and clearly visible documents helps reduce delays.
Verification requests should only be completed through Oakfold's approved support or account channels. Never send personal documents to an unfamiliar private account, unofficial social profile or unverified third party.
Payment Ownership
Helps confirm that payment and bank details are connected to the verified account holder.
Account Protection
Reduces the risk of impersonation, unauthorised withdrawals and account misuse.
Why We Check
Why Verification May Be Required
Verification may be requested at registration, before a withdrawal, when payment details change, when unusual activity is detected or when information requires clarification.
1
Confirming Age and Identity
Verification helps confirm that the member meets applicable age requirements and is using accurate personal information.
2
Protecting Withdrawals
Additional checks may help prevent funds from being sent to an unauthorised person or unrelated account.
3
Confirming Payment Details
Payment ownership may be reviewed to ensure the method belongs to the registered and verified member.
4
Investigating Unusual Activity
Verification may be required when account access, transactions or supporting information appear inconsistent.
One account, one verified member
Registration, identity, payment and withdrawal information should belong to the same member.
What May Be Requested
Accepted Verification Documents
The exact document request depends on the purpose of the review. Documents should be valid, current, complete and clearly readable.
Government-Issued Photo ID
A valid driver's licence, passport or other accepted government-issued identity document.
Proof of Address
A recent utility bill, bank statement or accepted official document showing your name and residential address.
Bank or Payment Evidence
A bank statement, account screenshot or payment record showing the account holder's name and relevant details.
Additional Supporting Evidence
A selfie, live verification image or other supporting material may be requested where further confirmation is needed.
Do not edit documents
Cropped, blurred, altered, covered or partially hidden documents may be rejected because the required information cannot be confirmed.
Ownership Checks
Payment and Bank Account Matching
The name on the registered Oakfold account should match the name connected with the payment or bank account used. This helps confirm ownership and protect withdrawals.
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Use Your Own Bank or Payment Account
Do not use a payment method belonging to a friend, family member, employee or unrelated third party.
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Registered Name Must Match
Differences in spelling, order or account ownership may require additional review or supporting evidence.
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Do Not Change Bank Details During Withdrawal
Bank or payment details should not be changed while a withdrawal is being reviewed unless support provides clear instructions.
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Complete Verification First
A first withdrawal or unusual payment request may require verification before processing can continue.
Step by Step
How the Verification Process Works
1
Receive the Verification Request
Oakfold Support will explain which document or information is required and why it is needed.
2
Prepare Clear Documents
Ensure the full document is visible, readable, current and not covered or altered.
3
Submit Through the Approved Channel
Follow the official instructions provided by Oakfold and avoid sending documents elsewhere.
4
Allow Time for Review
The team may check names, dates, account ownership, payment details and document validity.
5
Provide Additional Information if Requested
Further evidence may be required if the first submission is incomplete, unclear or inconsistent.
Avoid Rejection
Common Causes of Verification Delays
Blurry or Cropped Images
The full document, including edges and required details, should be clearly visible.
Expired Documents
Expired identification or outdated supporting records may not be accepted.
Name or Address Does Not Match
Differences between the registered account and document information may require clarification.
Third-Party Payment Details
A bank or payment account belonging to another person may cause a review or rejection.
Edited or Covered Information
Altered, filtered or partially hidden documents may not provide enough information to complete verification.
Protect Your Documents
Document Security and Safe Submission
Verification documents contain sensitive information and should be handled carefully. Only submit them through the official channel provided by Oakfold.
Use Official Support
Confirm the verification request through Oakfold Live Chat before sharing documents.
Avoid Unverified Recipients
Do not send identity or bank documents to unknown emails, private accounts or social profiles.
Report Suspicious Requests
Contact support if someone requests documents without a clear account-related reason.
Oakfold may temporarily restrict withdrawals or sensitive account changes while verification is incomplete. This helps protect the account and the registered member.
Common Questions
Account Verification Frequently Asked Questions
Why do I need to verify my account?
Verification helps confirm identity, age, account ownership and payment details, and helps reduce unauthorised access or withdrawal risk.
When may verification be requested?
Verification may be requested during registration, before a first withdrawal, after payment changes or when account information requires review.
Can I use another person's bank account?
Payment and bank details should belong to the registered account holder. Third-party payment details may cause a review or rejection.
Can I change my bank account during withdrawal?
Do not change bank or payment details while a withdrawal is under review unless Oakfold Support provides specific instructions.
Why was my document rejected?
Common reasons include blurry images, missing document edges, expired documents, mismatched information, third-party details or edited content.