Identity & Account Details
Name, date of birth, contact details, username, account preferences and information provided during registration or verification.
Your Privacy Matters
Introduction to This Privacy Policy
Oakfold respects the privacy of its members and recognises the importance of handling personal information carefully, transparently and securely. This Privacy Policy explains the categories of information that may be collected when you visit Oakfold, register an account, communicate with support, use account features or interact with our services.
It also explains why information may be required, how it may be used, the circumstances in which it may be disclosed, and the choices available to you. This policy should be read together with Oakfold's Terms and Conditions, Responsible Gaming information and any additional notices displayed when particular information is requested.
By accessing or using Oakfold services, you acknowledge that personal information may be processed as described in this policy. Where consent is required for a specific activity, Oakfold may request that consent separately.
Plain-language commitment
Oakfold aims to collect only information reasonably required to provide, protect,
improve and administer its services.
Information Categories
Information We May Collect
The information collected depends on how you use Oakfold. Some information is provided directly by you, while other information is generated automatically when you access the website or use account features.
Transaction Information
Payment method details, deposit and withdrawal records, account balances, transaction references and related verification information.
Verification Documents
Identification documents, address information or other materials requested for account, security, payment or compliance reviews.
Technical Information
IP address, device type, browser, operating system, language settings, session data, access times and diagnostic information.
Communications
Live chat messages, emails, support enquiries, complaint details, feedback and records of service-related communications.
Usage & Preference Data
Pages viewed, features used, promotional preferences, account activity and interactions that help Oakfold understand service performance.
Responsible Data Use
How We May Use Your Information
Personal information may be used where reasonably necessary to operate Oakfold, manage accounts, provide support, protect members and maintain the integrity of the service.
Account Registration and Administration
Information may be used to create and maintain your account, confirm account details, provide requested features, manage preferences and communicate important service notices.
Identity, Age and Account Verification
Information may be reviewed to confirm identity, age, account ownership, payment details and the accuracy of information associated with registration or withdrawal requests.
Payments and Transaction Processing
Transaction information may be used to process deposits and withdrawals, investigate failed or disputed transactions, verify payment methods and maintain accurate account records.
Security, Fraud Prevention and Risk Review
Information may be analysed to identify unusual activity, unauthorised access, duplicate or linked accounts, payment abuse, security incidents or activity that may breach applicable account rules.
Customer Support and Dispute Resolution
Support records may be used to respond to enquiries, investigate complaints, confirm previous instructions and improve the consistency and quality of member assistance.
Service Improvement and Analytics
Aggregated and technical information may be used to understand website performance, troubleshoot issues, improve navigation, evaluate features and maintain a reliable user experience.
Communications and Member Preferences
Contact information may be used to deliver account alerts, service updates, verification requests and, where permitted, promotional communications consistent with your preferences.
Controlled Access
When Information May Be Shared
Oakfold does not treat personal information as a product for sale. Information may only be disclosed where reasonably necessary for service delivery, security, payment processing, professional support, legal obligations or the protection of legitimate interests.
1
Service and Technology Providers
Carefully selected providers may process information for hosting, communications, website performance, fraud prevention, verification or technical support.
2
Payment and Financial Service Providers
Relevant transaction details may be shared with payment processors, banks or financial service partners to complete and verify requested transactions.
3
Professional Advisers
Information may be shared with legal, accounting, compliance, security or other professional advisers where advice or assistance is reasonably required.
4
Legal or Protective Disclosure
Information may be disclosed where required by applicable law, lawful process or where reasonably necessary to investigate fraud, protect safety or enforce platform rules.
Important
Third-party websites and services operate under their own privacy terms.
Oakfold encourages members to review those terms before providing information directly.
Security by Design
How Oakfold Protects Information
Oakfold applies reasonable administrative, organisational and technical safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, but appropriate controls are maintained and reviewed in line with operational needs.
Access Controls
Access to personal information is limited according to role, operational need and appropriate authorisation.
Security Monitoring
Account activity and technical systems may be monitored for unusual behaviour, unauthorised access and service integrity risks.
Retention Controls
Information is retained for as long as reasonably necessary for account administration, support, security, record-keeping and applicable obligations.
Member Responsibility
Members should use strong passwords, protect login details, sign out from shared devices and report suspicious account activity promptly.
Website Functionality
Cookies and Similar Technologies
Cookies and similar technologies are small data files or identifiers used to support website functionality, remember preferences, maintain sessions, understand performance and help protect account access.
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Essential Cookies
Required for core functions such as session management, navigation, account access and security controls.
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Preference Cookies
Used to remember selected settings, language choices or interface preferences.
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Performance and Analytics
Help identify page performance, technical issues and general usage patterns so the service can be improved.
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Security Technology
May be used to recognise suspicious access attempts, protect sessions and reduce automated abuse.
Most browsers allow you to control or delete cookies. Blocking essential cookies may, however, prevent parts of Oakfold from functioning correctly.
Member Control
Your Privacy Choices and Requests
Depending on the nature of your request and applicable requirements, you may contact Oakfold to ask about personal information associated with your account.
1
Access
You may request information about the personal details held in connection with your account, subject to identity verification and reasonable limitations.
2
Correction
You may request correction of information that is inaccurate, incomplete or no longer current.
3
Communication Preferences
You may request changes to promotional communication preferences while continuing to receive necessary account or security messages.
4
Account Closure and Retention Questions
You may ask for account closure or information about retention. Certain records may remain where reasonably required for security, dispute handling or applicable obligations.
How to submit a request
Contact Oakfold Live Chat Support and clearly explain the privacy request.
Additional information may be required to verify account ownership before a response is provided.
Questions and Updates
Contacting Oakfold About Privacy
For questions about this Privacy Policy, account information, communication preferences or a privacy-related concern, please contact Oakfold through Live Chat Support.
Oakfold may update this policy when services, operational processes, technology or applicable requirements change. The latest version published on the website replaces earlier versions. Members are encouraged to review this page periodically.
Oakfold Live Chat Support
Contact the support team for privacy questions, account-data requests or corrections.
Before You Contact Us
Prepare your registered username and clearly describe the information or correction requested.
Policy Updates
Material updates may be communicated through the website or relevant account channels.
This page provides general information about Oakfold's privacy practices. It does not replace any specific notice shown when information is requested for a particular account or transaction process.
Common Questions
Privacy Policy Frequently Asked Questions
Does Oakfold sell my personal information?
Oakfold does not treat personal information as a product for sale. Information may be shared only where reasonably required for service delivery, payment processing, security, professional assistance or lawful purposes.
Why may Oakfold request identity documents?
Identity documents may be requested to confirm account ownership, age, payment details, security information or the accuracy of information connected with an account request.
Can I update incorrect account information?
Yes. Contact Live Chat Support and explain which information is incorrect. Verification may be required before sensitive account details are changed.
How long does Oakfold keep personal information?
Information is generally retained for as long as reasonably necessary for account management, transaction records, security reviews, dispute handling and applicable obligations.
Can I stop promotional messages?
You may request changes to promotional communication preferences through Live Chat Support. Important account, verification, payment or security messages may still be sent when necessary.
What should I do if I notice suspicious account activity?
Change your password where possible, stop sharing the device or account details and contact Oakfold Live Chat Support promptly so the activity can be reviewed.