Protection
Robust age verification, identity checks, and account safeguards on every registration.
Our Promise
Our Commitment to Responsible Play
Oakfold places responsible gaming at the centre of the player experience. Gaming should remain enjoyable entertainment and should never become a source of stress, financial pressure, or harm. We provide practical control options, clear information, and accessible support pathways to help every member make informed decisions.
This page explains Oakfold's player-protection approach, the practical account tools available, and the confidential support options you may consider if gaming no longer feels enjoyable or remains within your intended limits.
Guiding Principles
Three Pillars of Player Safety
Transparency
Clear terms, real-time activity statements, and honest odds disclosure on every product.
Support
Direct pathways to confidential counsellors and a trained internal support team.
Stay in Control
Player Control Tools
Oakfold provides practical control options to help members manage their gaming activity. Availability may vary, and our Live Chat Support team can assist with account-specific requests.
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Decreases take effect immediately; increases follow a mandatory 7-day cooling-off period for your protection.
Loss Limits
Cap your maximum net losses across a defined period. Once reached, your account is restricted from placing further wagers until the period resets.
Session Time Limits
Define a maximum session length. We display gentle reminders as you approach the limit and automatically log you out when reached.
Reality Checks
Receive timed pop-up summaries during gameplay showing total time, wagers, wins, and losses — helping you make conscious decisions about whether to continue.
Cooling-Off Periods
Take a short, voluntary break from 24 hours up to 6 weeks. Your account is fully suspended; existing balances remain safe until you return.
Pro tip
Set realistic limits before you start playing — not after a losing streak. Pre-commitment is the single most effective harm-prevention strategy.
When You Need a Real Break
Self-Exclusion Options
If you feel gambling is no longer enjoyable, self-exclusion provides a structured way to step away.
1
Oakfold Self-Exclusion
Contact Oakfold Live Chat Support to request an account restriction or self-exclusion period. Once confirmed, account access and promotional communications will be restricted in line with the selected arrangement.
2
BetStop National Register
Australia's national self-exclusion register blocks you from all licensed online wagering services. Free, confidential, and managed by ACMA.
3
Third-Party Blocking
Install Gamban or BetBlocker to block gambling content across all devices — an effective extra safeguard alongside self-exclusion.
Important
Self-exclusion is binding and cannot be reversed early. Choose a period you are confident with, and seek professional support during your break.
Know the Signs
Recognising Warning Signs
Awareness is the first step. Recognising these signs early — in yourself or someone you care about — makes a significant difference.
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Chasing losses
Increasing stakes or play frequency to try to recover money already lost.
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Spending beyond your means
Using money set aside for rent, bills, food, or savings to fund gambling.
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Hiding gambling activity
Lying to family or friends about how much time or money you spend on gambling.
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Neglecting responsibilities
Missing work, study, family, or social commitments because of gambling.
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Emotional distress
Feeling anxiety, guilt, irritability, or depression linked to gambling activity.
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Borrowing to gamble
Taking loans, using credit, or selling possessions to continue playing.
Strictly 18+
Protecting Minors
Gambling in Australia is strictly for adults aged 18 and over. Oakfold enforces mandatory identity and age verification at registration and uses ongoing monitoring to detect underage access attempts.
Device Protection
Use parental controls such as Net Nanny, Qustodio, or Apple Screen Time on all family devices.
Secure Your Account
Never share login credentials or payment cards. Keep banking details inaccessible to minors at home.
Confidential & Free
Where to Get Support
If gambling is affecting your life or someone you care about, help is available — confidentially, professionally, and at no cost.
Gambling Help Online
Free, confidential 24/7 counselling — phone, chat, and email available across Australia.
Lifeline Australia
24-hour crisis support and suicide prevention services for anyone experiencing emotional distress.
BetStop Register
Australia's national self-exclusion register — block all licensed online wagering operators in one step.
The external services listed are independent from Oakfold. Their availability, confidentiality arrangements, eligibility requirements, and service terms are managed by the respective organisations.
Common Questions
Frequently Asked Questions
How do I set a deposit limit on my account?
If you would like to set a deposit limit on your account, please contact our Live Chat Support team. Our customer service representatives can assist you with available deposit limits and other responsible gaming tools designed to help you stay in control of your gaming activity. Deposit limit decreases are generally applied immediately, while increases may be subject to a cooling-off period.
Will self-exclusion affect my credit score?
No. Self-exclusion is a private agreement between you and the operator (or BetStop). It is never reported to credit bureaus and has no impact on your credit history.
Can I cancel self-exclusion early?
No. Self-exclusion is binding for the full period you select — this protects the integrity of your decision. Choose a duration you are genuinely comfortable with.
What happens to my balance during self-exclusion?
Any remaining balance or pending withdrawal will be reviewed and handled in accordance with account verification requirements and Oakfold's applicable terms before the restriction is completed.
How can I help a family member who may have a problem?
Contact Gambling Help Online on 1800 858 858. They offer dedicated, confidential support for affected family members and partners — including practical guidance on how to start a conversation.